Rude front desk person, horrible experience. The girl cutting/styling my hair wanted to send me out with just dry hair, no styling. I asked her to please style it and she gave me high school pin curls of some sort with 1/2 can hair spray. I asked for a blow out, you know round brush? Awful. The "free manicure" was just a polish change since they don't cut cuticles so what's even the point? She also ran out of time since it took 2 1/2 hours to trim and style my hair. No thanks. Go to Paul Mitchell or Aveda Institute.