If I could give them no stars I would. I used Pat's Cleaners and paid their higher prices believing they would do a good job. I was wrong!
I took in a jacket to be dry cleaning and they washed it! If I had wanted it washed I would have washed it myself!
The minute I got the jacket home and took it out of the plastic it was obvious it had shrunk and the color (black) was faded! I called immediately and the owner denied it was washed instead of dry cleaned. When I took it in for him to see he then admitted it had been washed, because it said according to the label it could be washed! It did not say "do not dry clean" he just decided to wash the jacket instead. I never gave permission for him to do that! If he didn't want to dry clean it he should have called!
This was a new jacket I had only worn twice, He refused to give me money to replace the jacket or at the least refund what he charged me to "dry clean" it, instead he said the manufacture would replace it and gave me a letter to send to the manufacturer to say how he washed it. Needless to say, the manufacturer is not responsible for cleaners errors and I was out a brand new jacket. I would never take any clothes to this cleaner - the owner is rude and could care less about what they do to your clothes!