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| - Lola, the Consignment Manager, of three years provided no customer service and was disrespectful to me while my sister and I were in the store. She was the only one behind the counter with no other customers at the counter when I approached her. She was running between two cash resisters and didn't acknowledge me. When I excused myself to get her attention she said, Are you wanting to check your account.,No,I need help getting a picture down to purchase ($50). She said, just a minutes. After a even longer wait while she struggled with register, I said, "Is there someone else to help., She said," no." I waited even longer and when I questioned her about the poor service she said, "I can't please you." When I told her she would lose a sell, she said, "that's ok, have a nice day". As I was leaving another girl became available and I purchased the picture. When I told her the situation, Lola lied and denied her statements to me.
Lola did, however, willingly give me Gail's number, district manager. Gail was wonderful, she listened and was unhappy to hear about my experience in the store..
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