I've done lunch runs for work here a ton and I feel like I understand too much about how this Wendy's operates. I've almost never gone inside here because they clearly prioritize their drive-through stats. That said, they train their employees to do both, it seems, and their service to the drive-through kind of sucks. Almost every single time, I have had to repeat my order.
Here's a quick re-enactment of about 90% of our interactions: I arrive "Welcome to Wendy's. Go ahead and order when you're ready." "Thanks! I'll have a medium homestyle number 8 with no tomatoes and a Coke--" "A number 8?" "Yes" "What kind of drink?" "A Coke. Could you make sure there are no tomatoes on that?" "Thanks. Your total is--" "I actually have a few more things to add to the order." After being interrupted after ever single item I add with a total, I return to my business and find my initial sandwich arrives with tomatoes.
LOOK, I'm not expecting A LOT here, right? I'd have to be crazy. There's a reason why I write all my orders down--so I can be better at this than they are. The employees here are incredibly nice. I love that they separate out sandwiches with fries (one sandwich, one order of fries to each bag--whether or not they actually match in the way that I ordered).
They do a pretty good job and the quality of food is consistent.