Replaced my Android with a new IPhone 6 Plus yesterday and while the initial wait time is a pain when I finally got a technician/sales person I was pleasantly surprised. Aaron was extremely knowledgeable and very personable and made the whole conversion process simple and non-intimidating! Aaron knows his business and is technically very well versed in the workings of both technologies. I would recommend Aaron to anyone who visits the store! FIVE STAR representative - only rated 4 STARs for the wait!