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| - After today my family will never shop at Walmart again! Although our measly $1000 a month will probably not be missed by them I am sure that where ever we choose to shop it will be appreciated. My wife tried to exchange a car battery at the Stewart and Nellis store in Las Vegas, NV and was told by BOB one of the 6 or so CSM's on duty that WalMart's policy is that you can only exchange a car battery once. She then asked if the second one is bad and it has a 5 year warranty plus a sticker on it that said to return to WalMart where does she take it? He said 2 miles down the road maybe the WalMart that has a garage would do it. My wife asked, "what is the difference?" He said he didn't know but that was the policy at that store and she could look it up on walmart.com. So of course there is no battery policy or warranty information for them on the Corporate web site, he was making the policy up. Fine, my wife decided to try a different store the next day but had a few items to pick up and figured she would just get them there. When she got up to the register to check out the cashier said that she could not sell alcohol and had to call over someone to do it for her. Guess what? here comes BOB who asks for her ID (she is 50 yrs old) as well as our son's who is 27 yrs old. When she questioned him on why our son had to show his ID if he was not purchasing the alcohol, BOB replied.....it is the LAW that we ID everyone checking out with you when alcohol is purchased. So if she had our 9 yr old son with her instead he would have to produce ID too? WTF??? She said that she doubted that was really a law as she has taken the state required TAM education class. He then said, "MAYBE YOU SHOULD TAKE A REFRESHER!!" After my wife told me this I wanted to go to the store and beat his ass. But instead I did the right thing and called the store in the morning. I spoke with a Greg who said he was the Asst Store Manager. He assured me that if my wife came back that afternoon he would exchange the battery and took her name down. She then, returned to the store that evening to wait in line for 45 mins to be told none of the "CSM's" knew who "GREG" was and when they supposedly spoke to the manager's that were there, neither of them knew anything about the situation. Apparently employees are posing as Manager's when they are not and they also tell customers who ask to speak with a manager in person, "they are in a meeting." When we tried 4-5 times to call the store and ask for Will or Shey (supposedly the real store manager's) tonight to see if we could resolve this issue either no one answered the phone or we were put on hold for over 10 minutes with no manager ever picking up the call. Finally, we got through to someone who then told us that all the manager's have gone home.
How convenient.......
Walmart stores are closing here in Vegas and across the country so you would think that the ones that are still open would be run more efficiently, employ people that actually know how to do their job and customer service would be a top priority. But then again, what do you expect from people that can only get a job paying minimum wage?
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