I ordered dessert (ice cream) & when I went to eat it the dessert was soggy and melted. I know I know I ordered ice cream to go at a restaurant but in my defense I stayed in hotel vicinity. We ordered and they gave it a 15 minute wait. Now my common sense tells me u bring it out of the freezer or prep it at that 12-15 min mark but anyways, we showed up waited just a minute to get helped, the hostess told us our food would be just a few minutes. No problem u guys are busy we can see BUT as time went we noticed there was a box of food behind the counter and we got to thinking I wonder if it is ours. Sure enough it was and she had no idea. Then she checked the bag told us I have to get your dessert excuse me. We waited as she asked around, my coworker says I bet $20 it was in the bag the whole time. Well I'm glad I didn't shake on it. It was in the bag and not only in the bag but the first thing placed in the bag. Sooooo not only did u not communicate about our food but u put ICE CREAM at the bottom of a hot food bag... Who does that. I called and got a refund and they were very accommodating asking if I wanted a new dessert I declined but was happy with their accommodations. All my coworkers love it there and we're pleased with their meals.