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  • Wow. Rude. The staff in the bakery/coffee area are not pleasant. My family stopped in to get something sweet. The girl behind the counter was not friendly at all. When asked for a sample she seemed annoyed and rushed even though no other customers were there. Her impatience made the situation awkward for my kids and for me. She just kept asking anything else, anything else to rush us along. No smile. No personality. She was just unpleasant. While we were getting ice cream, my husband was looking for cannoli. The other Whole Foods stores in the Valley full the cannoli as you order it. Theirs was pre-filled and in the case. On this particular day they had one cannoli. My husband was inquiring to the other employee about when this was prepared. He couldn't see the date in the bottom and asked. Apparently it was already 2-3 days old so obviously it would be soggy. He said we were used to the Whole Foods near us where they made them to order. The employee said well we're not as busy we don't have the staff etc. Made excuses instead of offering a solution even being friendly and then said anything else (just like the other) and walked away. My husband looked at the girl helping me and asked is she always this rude? Not knowing that the girl helping me was just as rude. She replied with 'well when you talk about other Whole Food stores and how they do things, well...' As if their shitty attitudes were justified. Since the person helping my husband was supposedly a manager my husband told her 'you know you gotta be nicer to your customers and not be so rude'. Her reply was 'I didn't think I was being rude'. My husband wasn't rude not was I or anyone in my family. These two were just jerks. Then we go to check out and the cashier was tweaking hard. But at least he was nice. Amped up - but nice. WTF Whole Foods?!
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