TITLE: Pro Air Pittsburgh, PA can you say Extortion. Taking advantage of an elderly woman turned off her heat and she paid her bill!!!!!
Extortion is the only word that comes to mind when dealing with this company. We had an issue with furnace at our family home. After speaking with technician from Pro Air we learned we had a cracked part. Insurance company hired this company and Elderly homeowner does not have a choice in which company they can use. Homeowner was told by insurance company that furnace was under warranty and only owes $100 to technician for part. Technician came out said it will cost an extra $1500. We called the insurance company and they reconfirmed since the part was under warranty homeowner's only financial obligation was $100. Which was paid to the technician before leaving and homeowner was told that the part would be in by Monday and this whole process started on Friday. Heat has been off in the house for 4 days now and Elderly homeowner is looking at another 4 days without heat. Monday we received a call from technician asking "do you have my $1500 check for me?" We then let him know that the insurance company told us it would only cost $100 and that was paid to him on Friday and we have satisfied our financial obligation. He then let us know it would take 4 more days to complete the work. However if you must deal with a heating and cooling company do not use Pro Air or Air Pro of Pittsburgh, PA, whichever name Rocco Florio, owner's company is going under. Also receipt was not submitted on company letterhead just a simple receipt.
This company is going under different names: Air Pro and Pro Air see this link on ripoff.com and BBB of Western Pennsylvania. Owner isRocco Florio Owner Air Pro Heating and Cooling
http://www.ripoffreport.com/r/Air-Pro-Heating-And-Cooling/Pittsburgh-Pennsylvania/Air-Pro-Heating-And-Cooling-ripoff-Cheap-equipment-shoddy-workmanship-Pittsburgh-Pennsylva-267461
http://www.bbb.org/pittsburgh/business-reviews/heating-and-air-conditioning/pro-air-heating-cooling-llc-in-new-castle-pa-71014262/complaints#breakdown
Attorney generals site we can file a complaint here too http://hicsearch.attorneygeneral.gov/
His HIC# is 002345 his business name is Northaven Corporation DBA Air Pro Heating and Cooling Business
Northaven Corporation dba Air Pro Heating and Cooling
Company website ishttp://www.aphvac.com/