| rev:text
| - I took my daughter in on 11/4/11 for an eye exam, and we ordered her glasses. They were nice, and we had no complaints about the office visit. We were promised a delivery date of 11/13/11, which is also printed on the receipt.
We heard nothing, so my daughter called on 11/19, thinking perhaps they just forgot to call to let her know they'd arrive, and spoke with a lady named Joy, who stated she would get back to her.
TWO DAYS LATER, someone else called back (on 11/21) who spoke so quickly and unintelligably that we cannot catch her name, stating that the glasses had been shipped on 11/19 and would be in the store *quote* : "tomorrow, Wednesday, or sometime this week". Fantastic! Impressive.
My daughter called again today, and they are not there. My daughter is nearly eighteen, a college student and works full time... she is very capable, and likes to handle as much as she can regarding her own appointments, etc; but she has become frustrated and asked me to help.
So, I called midday today, and spoke with the self-identified manager of this location, "Joe James" who looked for her glasses for a very long time, and then came back on the line and said he didn't know but 'maybe we should reorder them because maybe they got shipped to another location'.
I asked him to please call me back with two things:
1. A definitive answer on where my daughter's glasses are, and,
2. What solution he would be willing to offer, if the answer isn't "They are here, come and get them."
Hours later, he callec back and left a voicemail stating "the lab said they mighta got shipped to another store or got lost so I dont know but my suggestion is we probably need to reorder these if I dont receive them by tomorrow, just reorder them as "lab lost" give me a call and let me know what you think, talk to you later, bye" .... which is NIETHER an answer as to where her glasses are (tracking? accountability?), NOR is it a solution that helps in any material way.
Reordering them, now, nineteen days later, when we don't know WHAT HAPPENED the FIRST TIME, where the break-down in their system is, or who is responsible... doesn't sound like an awesome solution to me.
We have already used this year's optical benefit to order these glasses... I already paid our $95 copay on them... what recourse do I have? I googled issues others have had with Target, and this seems to be a recurring issue: once they have your money and your benefit... you've got no leverage and they cease caring about it.
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