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  • I honestly can't even believe the treatment I received from these "healthcare professionals" yesterday. I had an order for yearly bloodwork, which would require 10 vials of blood. I warned the phlebotomist that I have trouble with medical things and she shrugged it off and said I would do fine. During the draw, she was COMPLETELY SILENT, instead of trying to make conversation to distract me like other techs have done in the past. So I ended up having a vasovagal attack and blacked out a few times. She was silent during that as well and barely even seemed to care if I was ok. I was SOAKED in sweat and told her what was happening, and it didn't seem to register for her. This is a pretty common thing, so I don't understand how you have a whole office of people who are unfamiliar with it. I asked if I could lie down so I wouldn't pass out and was told that "the reclining chair is in use." Super embarrassingly, I had to go to the restroom REALLY BADLY during all of this, and the most they would do to help me was call my husband back (I was lucky he was there!) to help. They mostly glared at me and asked my husband what he was doing standing around while I used the restroom and eventually made my way to the reclining chair. During these attacks, it is VERY DANGEOUS to try to walk around because of the risk of fainting, and a tech took the chair my husband needed to use to wheel me to the restroom and didn't offer it back when she saw me struggling to walk there. The attacks usually last 20 minutes or so for me, but this one was prolonged by my bathroom emergency, so it was more like 40. An employee even came back as I was getting up to leave and made a snide remark about how they usually only "allow" patients to use the chair for 15 minutes and then have to call an ambulance if it's any longer. What?? We felt like the staff couldn't have cared any less about what happened to me and was annoyed that my condition took so long to improve. Guess what? If I had my way, I would have felt better immediately too! But these people clearly need more training on both vasovagal attacks AND empathy for patients. I will never, ever return to a Quest because of this horrible experience with uneducated and uncaring "professionals."
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