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  • Reserved a small car to save money, got a guzzler. Agent blew off my request to get a car I reserved with no apology or explanation. Car smelled like a smoking party had been going on and was miserable to be in. It wasn't a slight odor. It was burn your nose and throat strong. Either they don't hold smokers accountable or they pocket the cleaning fee and don't clean it. Really unacceptable...kind of like giving me a car with fresh vomit and acting like you are too picky if you don't like it. The people that give you your keys can only apologize and send you back upstairs to the main counter. After a long wait there, I had no desire to get into a longer line. It was a long time from arrival to the ticket counter to driving off. That was with three people ahead of me. There were about 8 in line when I left. Clearly unconcerned with the customer, just want to take your money and then get you out of their hair. Don't fall for the teaser rates, they're just to get you in the door for the shake down.
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