I've read some negative reviews about this hotel and have to admit it made me nervous. From the second I arrived at the hotel the staff have been exceptional. The casita that we are staying in is far beyond what we had expected for the money. We had a fantastic dinner and drinks in the restaurant and enjoyed a soak in the hot tub in peace and quiet. There are many pools to choose from, its easy to fund one thats suits your mood. The resort is top caliber as far as I can see. Day 1 and I cannot find anything to complain about. I travel a lot and this has ranked as one of the best accommodations so far . If it stays likes this for the next 4 days, we will come back every year. Very pleased. Special thanks to the front desk manager and concierge. They are great!