Nice place, but... Shady and deceptive business practices!
For starters, they gave us something called LTBucks when we enrolled for a family membership. We used the LTBucks to pay for swimming lessons for our 18 month old. We set up the days/times over the phone. When we arrived with arms full of towels and daughter in tow, they gave us some papers to sign. Turns out they were having us sign up for auto-billing of swimming lessons after the free ones expired. When we called and told them we didn't want the paid swim lessons and requested a refund, they said they would not refund because we signed to authorize the charges. What the $%#@ ever! Yes, I signed what I thought were liability disclaimers while holding my daughter with one arm and carrying all of our stuff on the other and no one on LTF's staff ever mentioned this policy or explained what I was signing.
We also started receiving magazines in the mail after joining. The magazine was never offered or mentioned during enrollment and we just threw the magazines away. Then, we started noticing charges for the magazines on our account.
So, then my wife decides she wants to cancel her portion of the membership. We call to cancel and they say that we have to come in to cancel! Another shady way to try to get more money out of us before we cancelled that portion of the membership.
At that point, I decided that this type of company doesn't deserve another penny of our money. I went to the gym to cancel the entire membership. Instead of offering to make things right, they just proceeded to tell me that we have to give them one month notice to cancel and that they are going to charge another month. Well, good luck LTF! Card cancelled and I dare you to come knocking or calling for money that you can't earn honestly.
It's really a shame that they feel they have to stoop to the level of other gyms that use the same tactics. The facility is nice and they shouldn't have to trick people to give them money.