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  • I am so absolutely frustrated and dissapointed in the service I have recieved on behalf of my mother that I feel the need to express myself on every public outlet for others to see and be warned. I signed up for the membership for my mother who is battling with health issues that desperately require her to exercise to ease her pain. I told the rep that I would be responsible for paying the monthly membership fee and that she could pay for any additional services she wanted. My mother signed up for a personal trainer and was to pay $90 every two weeks. Well the 1st time they charged her over $100 and within 2 weeks following that, she paid an additional $180 and just 2 days later they charged my account for $90 which overdrew my account and caused my bank to charge me a $35 overdraft fee that was not returned. I was left unable to purchase gas to get to work and all I received was a "It's not my fault, its how our billing is set up" and an apology that really meant nothing. Almost a week later $90 was refunded to my account which really wasnt $90 because I was still charged the overdraft fee from my bank. Then today, my mother went in and was told she owed $180 dollars not even one week later!!!!Not only did it stress my mother, but it embarrassed her to the point where she no longer wants to go to that gym. I called and spoke with the rep who signed us up and he didn't care at all. I spoke with the General Manager there and she was frustrated but also said she would contact my mother to assure her it would be taken care of yet didn't call her. "I'm sorry" isn't enough. Its a clean, inexpensive gym, but the customer service sucks, and at this point I don't feel that our business is valued or welcomed and I don't recommend this type of treatment to ANYONE.
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