Used to love netfirms and I've been with them for 10 years. However, they were purchased by the EIG group a couple of years ago and not longer has the same service standards.
In fact, they are partnered with sitelock (another arm of EIG group) and combined, it feels like they blackmail you into subscribing to the sitelock service.
I've subscribed to sitelock and still; they've called me 3 times in the past year trying to upsell.
google sitelock scam netfirms for more info.
Would not suggest it anymore