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| - El Monte RV Rentals & Sales located on Las Vegas Blvd is where we rented an 8 passenger 2019 class C RV for 5 days. While doing the walk-thru there was just one employee. She was overwhelmed with other customers and phone calls and wasn't able to thoroughly perform our walk thru. Apparently, a water leak and a slow leaking tire overlooked. We also had to stay 45 minutes after closing just to check out. While driving to our first destination, we COULD NOT use the water because it leaked throughout the whole RV. That means our 90 year old grandparents could not use the restroom, we had to make numerous stops, we could not shower or wash our dishes. To add to the fire, as we parked our rv we noticed a flat tire! We Called El Monte and they said they would gladly fix it and reimburse us the expenses. We wasted about half a day waiting for the person to come and fix our tire. The next day, El Monte wanted us to bring our entire family to a place to service the water problem. We told them we needed someone to come to us because we were not going to waste another day waiting around in a service area so they sent a mobile service. Driving home, the engine was so hot, the driver got a blister from hot air blowing on her foot (mind you she was wearing shoes). We get back to El Monte on south Las Vegas Blvd and Stacy, the employee working, basically says sorry for what happened but we cant compensate you for lost time because "you refused to stop somewhere to get the water serviced". We paid an extra $130 for insurance which did not even cover a flat. We got charged an additional $156 to repair the tire. If we knew the insurance wouldn't over a flat, we could've just called AAA ourselves to fix the tire. Stacy at El Monte has horrible customer service because she was basically arguing with us! She said we could not have a copy of the damages she wrote and corporate would review the telephone calls but wouldn't notify us of their decision and that it was our responsibility to call and see for ourselves. Stacy just made the situation worst, taking it to a personal level saying that she was in fact fair for charging us full price plus charging us for the damaged tire. She called her manager and the manager never came out once to try and problem solve. Btw, the driver had to go to the emergency after we dropped off the vehicle to treat her burn and added another $130 to this mess. She had to receive a tetanus shot too.
We basically paid a hefty price for a broken RV and no understanding from the company whatsoever. Save yourself the trouble and rent from somewhere else. They do not value people's business when we were treated such a way. Expensive vehicle, bad customer service and bad business overall.
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