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| - Short version: horrible service, inedible food and nonexistent management.
And for those of you who are bored enough to read the long version, here we go! We came for dinner on a Saturday night after spending the whole day at the Highland Games and we were both starving. Thank goodness for the chips, salsa and small cup of soup cause I seriously would have been famished after we left.
I ordered the Tia Esther, a grilled chicken dish with a sauce that was described as dried chilies, secret spices and blended with a touch of mayonnaise. I like grilled chicken, I like dried chilies, I like spices (secret or otherwise) and I like mayo...on paper it sounds like a good dish. On paper. I literally had three bites of the chicken. The second two bites were just to make sure I was tasting it correctly and my guy had a bite. It was seriously like taking a bite out of a salt lick. To the point that it was inedible. I almost never send back a dish or even complain. I usually convince myself it's my fault for picking a dish I didn't enjoy. This time I couldn't stay quiet. My boyfriend could barely even swallow the bite he had.
We flagged down our server (since he never came to check on us after the plates hit the table) and explained what was wrong (at this point I was chalking it up to an accidental over salting incident) and he said he would have them remake it and package it to go. He wasn't apologetic or even kind about the situation. Twenty five minutes later he comes to the table drops the bag with my refire in it on the table, throws the check on the table and disappears...never to return. First of all, if I had known it was going to take that long I would have said never mind, especially since we weren't able to flag him down until after my guy was done with his meal so we just sat there twiddling our thumbs. Secondly, don't be a turkey when someone is unhappy, especially when said person is almost in tears from guilt and apologizing to YOU for the inconvenience.
So basically we paid $16 for a side of beans and rice and free chips and a small cup of free soup. I'm not a happy panda.
If you think this sad tale is over, think again! I go to heat up my refired dish. Our server snarkily (I believe I just made that word up lol) pointed out that I must not like salty food so he did me a favor by packaging the sauce separately from the chicken. I'm the girl who asks for extra salt on my soft pretzels so that dog don't hunt bucko. I had high hopes that this batch would be better, I was still holding out hope that it was a mistake the first time, but lo and behold, the chicken was super salty, the sauce was super salty and together they were inedible again. I tried to do some kitchen magic by making a cream sauce to hide the chicken in and that didn't even help.
We asked for a manager to stop by our table, he never showed. The only time I saw the manager he was joking and talking with employees. I'm extremely unhappy, not only about the food but by the service and lack of empathy. In the past we have had decent meals at this establishment, but not even the soup (which is the main draw for me) will bring me back unless management reaches out to us and offers an apology.
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