I've given this place two chances because I work nearby and want to support a locally owned deli instead of a chain, but I've had two poor customer service experiences here. Both times, they were slow and messed up my order. That happens, I understand. My problem with this place is that the employees were rude and argued with me about it. This time, the guy raised his voice at me and repeatedly insisted that I ordered something I would not have (I'm a vegetarian and it had meat on it). They never apologized either time. Mistakes happen, but you have to say sorry and try to make it up to the customer.