I recently bought a new oven at this location. The price was great and the sales person was very helpful but I couldn't give five stars because of my disappointing delivery. I realize they are a contracted company but they do represent Sears when they deliver a product to your home. The delivery people were supposed to deliver my new oven between 5:00pm and 9:30pm but they didn't arrive until almost 10pm, after calling me to tell me they couldn't find my house, and after the delivery when we removed the protective film from the oven we found that it had been damaged (a 3 inch chip out of the corner of the porcelain). I called customer service and they arranged for a replacement, which is great but waiting during another 6 hour delivery window was not how I wanted to spend my Friday.
In the end, I have my new oven and I'm very happy with it. Sears customer service dealt with the problem exactly as they should have and I'm very satisfied with their service. I'm slightly less satisfied with their delivery service.