Back when I lived over on this side of the world, I took my furball to get groomed here.
My feelings about this place are middle of the road. Did they ever totally make me embarassed to walk my dog by how horribly they groomed him? No. But they did make it so that I had to make some touch-up grooms at home, on more than one occasion.
The people were usually pleasant, if a little distracted (which is what I'm attributing the need for at-home groom touch-ups).