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| - Hi-I want to express an ill feeling I got after leaving a Pure Fitness gym. I understand your corporation has standards, procedures, and policies in place to ensure that people off the streets don't take advantage of your wonderful gym.
I've been a member for 3 yrs. and very happy with the services I've received. Because, I've been impressed with your gym I've tried to recruit friends and family. Some have joined and some were not able to due to financial reasons or location.
The gym I go to is located on Baseline & Rural (Tempe). It is a great location for Tempe school district employees that have teaching positions that consume their lives and only have 20-30 min. time to get in a jog/walk. Because, of your location I encouraged a fellow employee to come with me to try your facilities. Before coming I talked to her about all that Pure Fitness has to offer her. She was motivated to come and try the gym but with our busy lives we only had 25-30 min. to workout and checkout the gym. I'd like to add that the Tempe location is one of your smaller locations and it takes possibly a few minutes to see what the gym has to offer.
Upon entering your gym I was proud to bring my friend along to show her and being a honest person we went to the front desk (front desk personal weren't aware of our presence and we could have gone in without "checking in"). We asked if we can possibly get a trial pass, they automatically wanted to charge $ 10. I replied, "even if she just wants to see if Pure Fitness is a match for her?." They then said, oh we can give her a trial pass for 3 days after touring with her and talking to her. We mentioned that we didn't have very much time, He then questioned if we wanted to come look at a gym why did we come with such little time. Again, as mentioned above, working full time as a teacher consumes time and this is the time we had. The manager was very arrogant and gave us an unprofessional attitude towards us. I felt very mistreated like we had done something wrong. I was even embarrassed that I brought a friend over and get such treatment after telling them that I love Pure Fitness. I asked if we can sit down afterwards or even make an appointment after working out to sit and talk about membership/services. He said, " No tour, no pass!" and walked away. While standing there with disgust and asked the front desk personnel who was the manager they said he was. But, since I had a disagreement with him I wanted to see who he reported to. They were not aware of who was in "charge/or above him". As I was speaking to the young ladies a personal trainer told us he can give us a tour and was very kind and told us that he would not try to take our time. He just wanted to make sure we were happy and we can get a good trial experience for my friend. Kyle the personal trainer was genuine and very professional. And, because of Kyle my friend decided to come back again and set an appt. with him.
Pure Fitness needs more people like Kyle to give this corporation a good name! Manager's such as Dan from the Tempe Location (Baseline & Rural), need to sharpen their people skills and then maybe your business will have more clients/members. He was rude had very poor pragmatic social skills and had a chip on his shoulder!
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