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| - I went here when my regular doctor reviewed an ultrasound and thought that my unborn daughter had an irregular heart beat.
Like any soon to be mother, I was a nervous wreck. I was very scared, and nervous. While filling out the new patient packet, the girl at the front desk told me that I needed to pay over $300 dollars, to meet my insurance's deductible, and to cover my copay...
There was NO hesitation to whip out the check book... but I had to ask for a receipt, and ask the girl to put her initials on it, because she wasn't going to sign that she had received it..... it took a while for the check to be deposited.
They first said that they were doing a vaginal ultrasound (also marked on the paperwork), even though I was late in my second trimester. So, my support, (father) was not comfortable coming back with me......for obvious reasons. Well, the technician said that they weren't doing a vaginal ultrasound, and was confused as to why the paperwork was marked that way.
We had an over an hour long ultrasound with a technician who was sweet, and thorough. She was kind and truly in love with what she does. She concluded that there was not a problem with my daughter's heart, and at the end, even tried to get pictures of my daughter's face in 4D.
After a brief meeting with Dr. Pierce, we went to check out.
The check out girls were demanding another $60 because they didn't do a vaginal ultrasound...to top it off, they wanted multiple social security numbers. I would understand just mine, which they already HAD on the patient paperwork... and no other doctor has asked for other SSN in the ten plus years that we have had this insurance. So I'm not understanding this procedure. They were pretty nasty, almost arguing with my family and I about our insurance "benefits and rules".
I had been here for hours, so I just wanted to get out of there.. Even trying to pay was a problem.
When trying to pay with a debit card, they told me that they couldn't accept it, because they had shut off their credit card machine (it was after 5pm).
HUH?!?!
Who does that, when you still have patients in the building? Is it possible to turn it back on?
I told them to bill me..... and they didn't. So that shows me that they had made even more mistakes when they wanted to charge me.
Dr. Pierce and the ultrasound tech were great, but these support staff girls.... not so much.
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