This used to be my favourite hotpot place but I think over the years, the soup and service has gone even further down. Flagging down the staff is enough to try your patience and even your manners - as they walk away before you're even done speaking, forget your orders and bark at you for placing an order. It's no wonder service is automatically charged as even a nonexistent penny may even be too much for these folks. While the product is mediocre at best, they still have the widest selection for AYCE with some cooked food also available for ordering. Not sure if I ever want to return as the level of service is just so intolerable.