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| - PANDA is AMAZING! Everything from the inquiry process to the actual delivery of product was above par. Their online presence is used maximally, and you can essentially doing anything on there including obtaining a quote, seeing pictures, seeing services offered. To get a quote, it's super easy. You simply go online, submit a request. It can all be done online, which is super important for me since I have a hectic schedule and prefer online communication. When I sat on an email too long, I received a gentle reminder. I appreciated that.
Anyway, I received a quote for tile cleaning. The price was fair, if not a little less than others I had received. The company was very professional and easy to deal with so I scheduled with them. One the day of the scheduled cleaning, I had an issue at my house and Herb explained the process as to why he could not clean my tile that day. He offered a quick alternative and was extremely professional in handling the whole situation. I am thankful for this because there are a lot of companies out there who are not as professional and blame the customer. He did no such thing and carried on his way like it was another day. Customer service through this whole ordeal has been excellent.
On the day of the reschedule, Herb came with his truck. He did the work in a couple hours and provided great results. I was not able to see the "pre" and "post" right next to each other, but I was able to see after results. I could see immediately my tile had been lifted 50 shades lighter. There are still some few, minor, residual dark spots, but nothing that I would call them for a re-clean. I will definitely call them again in the future and highly recommend them.
On another note, I think they've done a great job with their marketing and branding. First, they have this cute Panda...how do you resist that? Next, they have this large, GREEN truck that they drive around. They even have a sign/barricade that has their company advertisement, which they use when they have their truck parked in the road. Even the vanity plate is designed to market their company. Seriously. Amazing.
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