Absolutely brutal experience here yesterday. We came in here after the pride parade 4 adults a child and a baby. A well behaved baby when we arrived. There was a 10 - 15 minute wait - we completely understood. We waited and were took to our table - to our surprise our table was missing a chair - we took one from another table and then jammed the high chair on the corner. Fine whatever.
We waited for our server to get our drink order - we ordered. We waited approx 10 minutes for our drinks.
Heres where it goes downhill. A couple that came in after us - was seated after us no worries. Our server takes her drink order. Delivers their drinks, takes their food orders.
Then another table of 6 adults comes in - takes their drink order - delivers their drinks - forgets one then comes back with it- now bear in mind this is all painfully slow - and she is then proceeds to begin to take their order.
We have now been waiting close to 20 minutes for her to take our food order - we have gone from having a happy baby to an unhappy baby - an impatient 10 year old and 4 cold, tired adults - (its now approx 245 pm).
In the history of my adult life, I did something I have never done, and never thought I would do - but I interjected while she was about to take their order and said " Excuse me, I am sorry, but we have been waiting for 20 minutes, you need to please take our order - I essentially insisted she take our order. first- What the hell was she thinking? I didnt feel good doing it, but I had had enough.
The service was appalling and lacking any common sense - I was in the server industry for many years in casual and fine dining and had to shake my head.
THe food as usual was good once it arrived, but this young lady serving really needed to assess her section and prioritize and think.
I wont go back to this location - it seemed manic and disorganized.
i hated being in a position where I had to speak up to the degree I did, but it was ridiculous.
Cactus club food and standards are better than this.