I've been here about four times. All four times I've had long wait times and mediocre food.
The food is overpriced, and most definitely not worth it. it's better to just spend a little bit more and go to a buffet (I recommend Wicked Spoon, and Wynn)!
There is nothing special about this place, especially not their "famous" FROZZZEN HOT CHOCOLATE" It tastes like a milkshake. A very expensive milkshake at that.
They have decent service though, and a very efficient wait system going on now. The hostesses use ipads, and text you when your table is ready! Technology these days! I can't keep up.
I have never used their to go service, so I can't rate them on that, but judging from how long the line is every time I pass by, it seems like it takes just as long.
This place reminds me nothing of the movie Serendipity. Kate Beckinsale (GIRL CRUSH!) and John Cusack share an ice cream at the Serendipity 3 in NYC right before Christmas, and it looks so romantic and peaceful. This Serendipity is loud and always crowded. Bah.
2 1/2 stars.