Jennifer was our sales rep. Right when we walked through the door she assured us that she was here for us and not against us. With the reputation that mattress sales people had, it took a lot to break down the stereotype. Jennifer did it! She listened to what we were looking for and what we need. She lived up to her word, and I am so grateful! I was planning on doing more shopping around, but Jennifer made it to where I didn't need to. I'm astounded at her customer service!