The place is not the most visually appealing. It's a tad bit dated and run down. We chose it because it was very close to our home and open late. The service isn't stellar but isn't terrible. I didn't encounter any issues with the staff. The actual room where they do the ultrasound is pretty big and has seating for about 20 people. They have the regular ultrasound monitor, a 42" plasma tv and a giant projector screen so everyone can see which I didn't expect and thought was pretty neat. I would give 3.5 stars for overall experience but they did get the gender of my little boy right so 4 stars to them! :)