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| - I've only had my dry cleaning done here twice and both times were fine. I knew that they did alterations as well, and when my BCBG skirt had separated neatly (the thread had seemed to have come out) I decided to take it to Green World Cleaners.
BIGGEST MISTAKE EVER- DO NOT GET ALTERATIONS HERE!!
I came to pick up a dress I had dry cleaned along with my BCBG black skirt that I needed to be stitched super carefully. I paid like usual, and thank god when they gave me my dress and skirt I checked to see if it was just as gorgeous as it was before.
They had completely destroyed the back of my skirt and were going to let me walk out without a clue. Not good for business.
I questioned why the skirt looked super sloppy and the seamstress said that she knew she couldn't thread that certain fabric together but did anyway. Then the owner comes up and tries to put my mind at ease saying that they would send it to another place to see if they could fix it, but that BCBG fabric was expensive and delicate so he didn't think they could. They told me they would call me then took down my number again, and I left with just the dress I had dry cleaned.
Three weeks later, I give them a call because they hadn't contacted me. The owner answered and said "oh yes I remember you, they couldn't fix it you can come pick it up whenever and get a refund".... Well maybe you should've called me like you said you would.
I go to pick it up, walk in and give the clerk my ticket- she grabs the skirt in the clear wrap on a hanger and says have a good day. I said, "I'm supposed to be refunded" as I take the skirt out of the clear wrap.
The owner hears me and explains to the clerk I needed to be refunded because they had messed up. I take one look at the skirt and immediately get upset over how it looks. Instead of being neatly separated like it was when I brought it there (because the thread wasn't there to attach it), it was fuzzy, sloppy and completely destroyed.
I ask the owner, "what are you going to do to fix this, this was extremely expensive and you heard the seamstress say she knew she couldn't thread it with your machine but she had done it anyway". He replies "you can take it to BCBG and see if they can repair it, I can't do anything for you".
Maybe if you want to keep repeat customers, you would pay for their clothing that your employee destroyed. The skirt was $69 at BCBG, worn three times and now completely destroyed. If i could give this place zero stars, I would for sure. I will NEVER step foot in Green World Cleaners again and advise others to BEWARE!!!
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