| rev:text
| - This review is for their internet connection.
Cutting ties with Cox is much like ending an abusive, codependent relationship. The experience brought up almost the exact same feelings. Cox has a whole department dedicated to getting you to stay with them, & I realized breaking up was hard to do when my call to end things with Cox was forwarded to a guy with a nice voice & good negotiation skills, a smooth talker. These guys are probably used to doing the 'sales talk' with exes & customers alike.
Looking back on the nearly 2-year relationship, it seems Cox wasn't unlike that crazy man-child ex that introduced you to (& maybe got you hooked on) extremely addictive stuff: speed. Crazy internet connection speeds, that is. So here's the lowdown on breaking up with Cox:
1) They'll be begging you to come back.
You know it. Especially once they find out you downgraded to a DSL connection that's like 75% slower (though actually comparable). They'll give you a list of pros for staying with them.
2) They're suddenly available.
They kept telling us it could cost as much as $50 to get a tech to come out & check our eternally intermittent connection. Anyway, tech comes out & says he just moved the thing (I dunno, I'm not a tech) from the corroded trap to another, & that seemed to fixed the problem. For like a day. In other words, it didn't. He didn't charge anything, but he didn't fix the problem, either. The moment we called to break up with Cox, they offered us equipment rental, & said they'd get a supervisor to come check out our issues ASAP -- all for free. Just IMHO if you're being charged an arm & a leg by Cox, it might be a good idea to blackmail them a little bit, threaten them with a break up. That's how you get them to propose.
3) You'll be getting photos of Cox in your inbox. 'Junk' mail. You know they're coming. Oh yeah, they'll be there with your Sunday paper coupons. Flyers here & there, begging you to come crawling back. You might even see their van down the street at your neighbor's every now & then. But you've moved on. At least you're trying to.
4) Your newfound love is older, but more stable. You're getting older & that speed you got hooked on? It's not doing it for you anymore. DSL is older, but more stable -- if you have your own line & you're not sharing that line with 500 other homes (which was the case with us when we were with Cox, according to our new internet provider). You no longer want a (super mega) fast life. You've had your fun with Cox, & now you need stability in your life.
Cox seemed to sense when we were starting to drift away & out of nowhere bumped our internet speed (for free) from 100 mbps to 150. That was the day we signed on with the competition. The free speed increase almost had us running back to Cox, but we restrained ourselves. The problem wasn't the speed -- it was the notorious intermittence.
So ladies (& gents), you may want to consider the possibility that you don't need Cox in your life. You're a strong, independent person. Try DSL.
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