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  • Went tonight, and had an AWFUL time due to a few staff members. All went all right before the horrible encounter with a staff member named Christina (a server). Got there early to play some games, and then take up the awesome $7.99 unlimited bowling after 9PM. Christina came up very friendly and nice on her first trip over, but as soon as she realized we weren't going to rack up a large alcohol tab, she soon lost interest. After getting some water 10 minutes after we asked for it, we decided we felt bad not getting anything else to drink so we ordered a Shirley Temple, she brought that to us without even letting us know, she just put it down and left. After our friend finished her drink, she was ready for a second. We waited about 30 minutes before I finally had to go up to Christina to ask for more. As I walked up to her I get to see her sitting with some customers, on her phone. She rolled her eyes when I asked for a drink, and then proceeded to tell another server Stacy about how "rude we were for asking for a drink when she was clearly busy." As she is telling her, she points us out and Stacy rolls her eyes at us as well. We finished our games, and it was nearing closing time so you would think she would be getting her tabs ready, but no, she was flirting with more customers, sitting at their couches, and ignoring her PAYING customers. I then had to ask another server for our check, who happened to be Stacy, to my surprise she was at least friendly to my face. She was upset as well to see Christina sitting on her phone AGAIN! She made her get my check, and I gave her my money, and asked for change, because we were not going to give her a tip clearly. She slammed my change down and walked away without saying anything. That was the point I realized I needed to let the company know that they have a bad seed ruining their paying customers experience at an otherwise fun and friendly place. I then went up to her to check her name, and the other co-workers name. Her response was said in an extremely rude tone, with a roll of the eyes and a smirk on her face. This was completely unacceptable. I would LOVE to hear from a manager from this location to discuss the poor behavior this employee displayed, as well as the poor experience that me and three others paid to have. My email is rebeccarwoods@aim.com. Please contact me.
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