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| - Really disappointed in my last trip here. Previous visits have always been great, but this time was so bad that I don't think we'll go back.
Menu changed and they took off my favorite burger. No problem, I can just try something else. The burger wasn't bad but here's my issue...
We ordered a couple of their 'happy hour' drinks. Online they were listed at $3, our waitress told us they were actually $4.50 (which we were ok with), but when the check came they were $5.50. When we inquired with the waitress, she said, 'they must have raised the happy hour prices without telling us.' Honestly, you can't do that to customers. You need to honor the original price you tell them. This felt like a bait-and-switch.
Service was SO SLOW. It took for-ev-er to get the check and then get my credit card back.
Also, I know they're bottomless fries, but they give you a tiny amount to start, and if you ask for more it's at least a 10 minute wait.
For two average burgers and two drinks, after tip it was $45. That's way too high for a chain. If you're going to charge $14.50 for a burger, it needs to have more than 6 fries on the side and a patty a little larger than the palm of my hand.
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