I've shopped at a Kohl's store in several different cities and states and they all seem to be similar and that a positive thing. The merchandise is good for the prices, the salespeople have always been helpful and friendly and courteous, the return/exchange policies are excellent, and the discounts and specials and sales are frequent and valuable. I buy much of my casual clothing there and find the selection quite accommodating. If you don't find something, you can use their customer service phone and usually have the item delivered, free shipping. I enjoy shopping at Kohl's and, to date, have never had a bad experience in any of the stores.