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| - I ALMOST gave this place 3 stars, but the wait and service was so bad I can't make myself give anything higher than a 2. The 2 stars is based on the extra delicious frozen hot chocolate (that we had a coupon for, making it free), and the hot dog that ended up tasting pretty good.
Ok, so my husband and I got to Serendipity 3 at a decently off time. Didn't look too busy, so we put our names on the list and took a seat outside. We overheard someone say that if you sit at the bar you'll get served faster and you don't have to put your name on the list, so we tried that....didn't work. There are 4 or so chairs at the bar, so there went that idea. More waiting, waited so long that we had to eat a snack bar I had in my bag....before we ate lunch! I think our wait totaled about an hour for just the 2 of us. We were seated and it took our waiter 10 minutes before he came over to greet us and take our drink orders. Found out a few of the items that were on the menu were not supposed to be on there any longer (one of the items I was going to order, figures), so my husband ordered the grilled cheese with tomato soup and I ordered the mac & cheese. Simple enough. Our free frozen hot chocolate came out in this giant sundae glass,it was amazing! So good! We were expecting a tiny glass since it was free, but this could have fed a family of 4! Our food came out 35 or so minutes later, and my mac & cheese tasted like lighter fluid! It was so gross that even thinking about it right now makes me gag a bit. My husband's grilled cheese was gross too, same lighter fluid taste. Even his soup tasted like lighter fluid! I assumed it was the way they were cooking things so we brought this to the waiter's attention. He took my food back and came back to tell us that the cooks had no idea why it tasted like that and that no one else had complained. He offered to replace my gross food with something else, so I ordered a hot dog. Figured it would be safe since it wasn't covered in whatever gross cheese they were using.
We waited for my hot dog for 30 minutes! A HOT DOG! I'm kind of hypoglycemic so by this point I was feeling pretty weak. I started spacing out, feeling nauseated, it was all I could to stay calm. My hot dog FINALLY came and I was at that point in my 'episode' where I was super nauseated, so I took a few bites and got a to-go box, which took another 10 minutes. It was just annoying how much time we spent waiting and the food wasn't even good. I ate my hot dog an hour or so later after I was feeling better and it was pretty good. If I ever went there again i'd go straight for that and a frozen hot chocolate, that's it. And i'd get it from the to-go window, not even bother going inside. My husband is curious about this giant donut we saw in the to-go window, so we might check that out next time. Not going out of our way though.
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