As a single woman walking at a garage store, I always felt unsure and clueless, scared of getting ripped off or scammed (as it happened to me in the past with my dealership services). But I came in at Firestones Summerlin for the first time to get a plug on one of my tires then I had to come back a few days later to check my tires again (as my tire pressure light was on again on my dashboard). They found a nail on that same tire and they immediately offered me a brand-new tire for free. They didn't try to fight it or say that the nail being there isn't their fault or anything, they simply cared about me as I was traveling that day to California. Since then, I'm always going back to them, I trust them like they are my family.