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  • Came to Vegas for a friend's birthday and was stuck in a handicap accessable room (not what we previously booked). Hotel staff wasn't friendly and always seemed distracted. Was kept up until after midnight on 10/20 due to laud music from the hotel pool. We were on the 31st floor, so I can't imagine what the lower floors were experiencing. I called down to the front desk, and their only solution was ear plugs which I already had. Called again, then they blamed the noise on the Four Seasons. No apologies, just a suck it up sort of attitude. Upon checkout, spoke with the manager and encountered the same sort of demeanor. I thought this was supposed to be a nice hotel, but my experience was anything but.
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