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  • This was one of the most confusing and frustrating shopping experiences I have ever had. I found out about them from a coupon they had which I missed so I called to see what their regular deals were since I needed a new pair of glasses to give my eyes a break from my contacts. They said the special was over, but their regular deal was $69 for 2 pair and an exam and then there were a few higher priced categories up to I think $199 or $250. I figured I would end up in the higher ones since I'm pretty picky, but it still seemed like a good deal and pretty straightforward. He also gave me the price for the added contact prescription which is what I really needed, so I booked the appointment. He was very friendly and clear. When I arrived I was greeted by Louis, although I don't know that I would categorize it as "greeted" in a friendly way. I didn't get the feeling that he enjoyed his job or customers in general. After I filled out the paperwork I started looking at the glasses. First, unless you want to look like Mrs. Claus, your great grandmother, or like you're going to a disco, you won't be at the $69 price point. I was confused about the pricing on the glasses and asked Louis. The rattled off the dot system, blue this, yellow that, etc. which I quickly forgot. I asked him if he had a chart that had all of the colors and prices at which point he rattled them off again. I figured that I would just pick what I liked and find out the damage after my exam. Dr. Yerramilli was great. I would definitely go back to him for my next exam if I didn't think any of my money was going to Eyestop. Unfortunately, I'm sure this isn't the case. Suzanne was super. She actually gave me a card to navigate through the prices of the glasses that Louis didn't think was necessary the first time I asked. Despite all of the color and pricing combinations, I found a pair that I liked. I really didn't need 2, but was told that if I didn't pick a second that I would be charged more. As I was ready to just go with the disco ones without a prescription for fun, I found another pair. Finally, 2 pair with the same color dot, although there were many prices for choosing a combination of dots too. It was exhausting! I finally sat down to order and pay and Suzanne informed me that it would be $5/eye more per pair, so $20 because my prescription was just over whatever their price point was. Really? I was not told this and it wasn't on the blue, yellow, red, green, if this then that, navigational flow chart I was given on the glasses and pricing. Suzanne went to ask the Dr. something and came back to say she apologized that someone should have told me. I then asked her how much for just the exam without the glasses so I could go refill my contacts and it was $84. Done. I want just that and I will buy my glasses somewhere else. I told her thank you, it wasn't personal, as she was lovely, but I was DONE. I knew that I would end up spending another $250 or more on one pair somewhere else, but at that point I didn't care. I wasn't going to give them a dime more than I needed to than for the services I had received. If you like riddles, this is the place for you. When the wind is blowing west and you're travelling on a train at 80 mph and have a pair of their glasses with a blue dot on your face and a pair with a red dot on your head, what will the price be? Keep in mind that if you get one it's more than if you get 2 and the prices of each are different. No wonder I wasn't told about the up-charge. The employees have enough trouble remembering and teaching customers the dot system to remember to tell them about additional charges.
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