This is what you expect from a good service facility. The guys are polite, helpful, and don't try to over sell anything. They will offer you the typical items (safety checks, lifetime services, etc ) Just expect it as part of their job.
I service 3 vehicles at this facility and have not had any problems with their individual service or the repair quality. As a result, I also service my vehicles at Firestone in San Diego, CA (who do an equally good job).
Pricing is better than the dealerships. Nothing is cheap when in comes to cars (tires, brakes, batteries, etc.). This is about as good as you'll get from a national chain with proper warranties.
My last service writer was Israel who did a great job (Thank you Israel!).
Overall, give them a shot to earn your continued business. They will do well by you based on my experience.
Go for it!!!