I loath Christmas shopping and do most of mine online, but today I needed to pick up my last few things that needed to be picked up in person. The parking lot was packed as expected bring Christmas Eve. When I got in I was surprised to see so many employees actually working the registers. Even on holidays I've never seen that many before which was great considering the line is usually out of control! I quickly found the things I was looking for and pleasantly surprised to see such great sales. I'm giving it a 3 out of five however because you can never find employees actually working the floor , cleaning up etc because they hire just enough to run the registers. I also was annoyed at the fact they want to sell you credit cards, Kohl's rewards memberships, guest surveys etc. a few minute transaction turns into a sales pitch. I want in and out. If I want more credit cards I'll ask.