I've come to this place three times because it's on the way home from work and convenient. Two of those times I was turned away because of how busy it was even though I had called before I came to ensure availability. The third time I had to wait 40 minutes to get my gel manicure (I had called before I came for this instance as well). The manicure was great except the paint didn't start anywhere close to my cuticle so it only lasted a week. It's just a nightmare to actually get in a chair.