This was the worst experience I've had at apple. I waited more than two hours to buy a phone. I sat down and looked at every single "genius" for over two hours before somebody said anything. People went on break and came back and nobody helped me. And when they gave me service the only thing they could do is let me buy a phone no headphones, no cords. No nothing. I was completely furious waiting. I felt like I worked there I was there for so long. This experience made me have a disdain taste for my apple products. I don't want to name any names but the entire staff could have done a better job at noticing that I needed some attention.