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| - Last night, I had 2 friends coming from the States to visit and we went to Han Ba Tang for dinner. Afterwards, my friend's gf said she wants some Chinese dessert. Since most of the places were closed at Yonge & Finch @1200am, we stumbled into this place for some Chinese dessert.
There was no opening hours sign on the front window and there still were people inside, so we decided to go in. A waitress came to us and we told them 3 people. I could see her face showing "we are closing soon", but another person (manager?) told her to take us in.
The temperature in the room was hot and we felt a bit uneasy. But in their defense, Toronto was cold the past few days and suddenly it was not as cold today. May be they didn't change the thermostat yet. But still, we weren't sitting comfortably. Cleanliness was fair. At least the tables and chairs were not sticky.
I ordered the mango grapefruit black sago (???? w/ ???). Sorry I know this is not its name, but that's the best description I got. When it came, I had to ask the waitress what that is, because it does not look like the photo at all. I understand that's the way restaurants works. Just like McDonald's. But if you were me, you'd be asking it too. Coz it really look nothing like the photo. On the photo, there was the mango soup base with black sagos surrounded by some black evaporated milk, plus mangos and grapefruits on top. The one I received was just mango soup with white sago. Where are the mangos and grapefruits? Turned out they (small portions) were all sunk at the bottom. Where's the black condense milk? Iunno. But I don't wanna cause a scene in front of my US friends so I just took it. The mango was so raw and hard. It sounds like eating celery, if you know what I mean.
My friend's gf ordered a mango grapefruit sago w/ grass jelly. But when the waitress brought it in, there was no grass jelly. She told the waitress about it and the waitress just took it away without apologizing. 5 seconds later, she came back with the dessert because they literally just dumped some grass jelly on. Again, I understand that's the way Chinese restaurant works. But if you are not re-making it, at least make the presentation decent.
The service doesn't make you feel comfortable and welcomed. I understand that the waitress may have worked long hours. And I understand it might not even be her fault making the wrong order; it's the kitchen's fault (if she didn't write the wrong order). But I am a nurse and I work long hours too. I never show my tired side to my patients and I never stop smiling to them. But this waitress has no smile and no apologies when the order was wrong.
I still tip her 15% because I understand she worked long hours. May be the store should be closed but the manager forced her to take us in. It is not her fault making the wrong order. It is not her fault when the kitchen simply dumped in the grass jelly on top without making it look decent at least.
Will I come back? No.
Hope you all understand my anger because I was hosting my friends from the States. As a host, I was embarrassed that I wasted their time trying this dessert place.
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