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| - Dr. Karen Hsueh is a kind and knowledgeable optometrist that I can say & give the stars to. She asked me if I had any concerns and questions a few times in my exams. I asked her about my blood shot eyes, dry eyes, and mucus buildup from wearing contacts that she was happily and prompt to answer. I actually went to this exam to get new glasses, since I already have a good year of supply on contacts, which expires in 2016. I was open to trying a new contact lenses in hopes it would be more better or should I say comfortable without the dry eyes feeling and blood shot red eyes after wearing them for a few hours. She gave me a pair to take home to do a trial run for a few days to see how they feel in my eyes without any pressure in purchasing them at the time I was there.
Unfortunately, the minus 2 stars came from billing of my visit. One of the front desk rep told me with my insurance it covers $20 for the exams today and $150 in purchasing new glasses or contacts. I thought that was great. I specifically asked culinary insurance what they cover in the exams both glasses and contacts.. the rep replied a few times by telling me I only pay a copay of $20 for both exams. I asked her are you sure and she told me again that I only pay the copay of $20 for both. I thought I was getting the regular contact lenses exam like I always do, but I had a "special fitting" fee that costs me $200, which I was never told about this charge until After my exam was done and I'm standing at the front desk asking me to pay for it. I explained to the gentleman at the front I wasn't told about this fee before it was done nor did culinary even mention anything about a special fitting fee for $200. I told him I asked culinary twice in person about the fees & what this insurance covers. Never once did they mention this at all nor did anybody in the office before it was performed. If I knew about this, before trying on the contacts and getting it checked, which this is the first to charge me a fee for doing so. I would have never gone through with it, since my original purpose was to get new glasses, but the Dr. told me my prescription for glasses is the same, so I wouldn't need a new pair. So I was open to try new contact lenses if there was one that would suit my eyes better. I understand the $20 copay and $90 copay for contact lenses fitting for regular eyes that culinary pays for, but nobody told me about the $200 "special fitting" contact lenses they have to charge me for. I've gone to CA, where the exams are included w/ the purchase of glasses or contacts. No extra fees! So instead of paying $20 copay, I owed $130. He then went to the back & brought out the billing person for all this & tried to explain to me why they charge this fee. I told her I wasn't told about this fee from the beginning, nor during from anybody, only when I was checking out and that's not right. That is something I should've been told, since the only reason I came here in the first place, they take culinary & only pay $20 copay. It would be proper and common courtesy to be informed before going through the fitting. I told her if I knew about that fee, I would Never done it. I was only told I didn't have to dilate my eyes if I decided to do a new method of taking a picture of my eyes for an extra fee of $39. I passed on that offer & went for the dilation of my pupils. I asked her if she can reimburse this transaction or if I can give the contact lenses, solutions back to her, so I didn't have to deal with this unknown fee. I didn't Need a fitting, just a prescription! She told me I'll be right back. Minutes go by... I waited very patiently then she tells me well since the Dr. & nobody in the office told you about this special fitting fee, we discounted the fee for you, so since $90 is covered by insurance from $200. We'll only charge you $30 plus $20 copay. I had enough. Said that's fine, paid and left. I'm not happy that I was never told about this from the beginning, but instead After when I'm checking out and still had to pay some of that "special fitting" fee. Would u be happy? My whole family goes here, my Father is good friends & even works with the Dr's Uncle.. my brother went to high school with the Dr's Husband They all recommended me to come here & get slapped w/ a special fitting fee without even being told beforehand.. the principles behind that.. That makes me quite angry & upset. That's Not how you do business in any place! I just wanted to renew my prescriptions & get the benefits from having insurance Finally. I even had to ask for the disposable sunglasses, since my eyes were dilated. I could have burned my eyes out. I threw those trial pairs away that very day. Not happy at all and got blood shot eyes by what I experienced here. First & last recommendation place that I'll ever consider from my family. My Mother said that's not right?! Maybe your Father should have went with you to be treated better? I told her, I shouldn't have to.
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