This is my go-to for lunch if I go during the off-peak lunch time (2p-3p). It's always crowded here and the seating is pretty nonexistent. I've always had friendly servers, so maybe the other reviewer had people on an off day.
The food is usual Panera stuff, which means delicious. As a general comment about Panera, I wish the selections would change out a little more frequently.
Beware, parking during the lunch rush can be very hard to find, as the parking lot on this side of the strip mall is very limited.