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  • They are only concerned about receving their money on the spot. That is their number one priority....period. Paige the office manager's (as I was told when I called back later today to obtain her name) customer service skills need some serious refinement. My wife explained to Paige that since our last visit with Katz our 8yr old daughter has been to the ER twice and also to a gastro intestinal doctor so our deductable would surely be met since we have a PPO. She called the insurance and was told that the claims were still being processed and she informed us that we needed to pay the cost of the visit in full which was $710. She refused to bill us and told us we could re-schedule if we would not pay the money (both my wife and I had to take time off from work today to take my daughter to today's appt.) she was not bothered in the least bit that we would not be seen today because they were not going to receive their $710. Both my wife and I are government employees that have decent insurance but we are also not made out of money and this is the only doctor I have ever been too that expects full payment up front for services rendered. They must be hurting for patients and after today's visit (2nd appt w/ Katz for my daughter) I can surely see why. After reading some other reviews I can see that we are not the only ones that have had this type of experience with this office.
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