I have tried to love this place. It's close to home so very convenient and they give you a loaner. The problem is, they have to remember you are in the waiting room in order to figure out you might need a loaner. The waiting room is "No Mans Land" to this place. Once you go in, the odds are high you may never come out. I spent 3 hours there one afternnoon. When I finally got someone to talk to me they said they had to keep it overnight. I have to wonder how long they would have left me there waiting if I hadn't accidently found a live soul to ask. In fact, if you see someone wandering aimlessly in that area, you might ask them if they need a ride. Their hourly fee is exhorbitant resulting in a drain on your bank account that you may feel for months. There are other Mercedes repair facilities, and dad gum it, I'm gonna find me one!!!