In all fairness the food had always been good. I've have various pasta dishes and my wife likes their salads. One constant is the Garlic bread which is always a treat.
Unfortunately another constant is a poor attitude by the servers. At the cash register and when the food is brought out. I believe in being courteous and when saying please or thank you, replies are snotty, snippy and condescending. Their facial expressions and body language speak volumes.
Of course attitude reflects leadership and that reflects on the business. It's hard to enjoy a nice meal when you feel unwelcome.