My water heater decided to crap out and leak. I called around 1 in the afternoon. Was told that a technician could be out between 4 & 6. Kurt arrived around 4:30. He was done around 5:30. One hour to drain, changed out, and reinstall the new one. He was very professional and answered all of my questions regarding the water heater, and even suggested a water conditioner to minimize future damage.