I will NEVER do business with this dealer again. If I could give it zero stars I would. I did business with bob 4 years ago and was not a fan of him when our lease was almost up he tried telling us We should let the money we owed (overage miles) go to collections And buy a used car from him. We realized right away that was a terrible idea and left with nothing accomplished. A few months later we received a call from Dan Mertens saying he was the person who is taking over the lease ends and we set up an appointment to see him about our options for wen our lease is up in August 2018. We spent about 2 hours with him we expressed our frustration with bob and he sat there telling us how he hates him and also his daughter who works there we also told him what we were looking for/needed, the next day he called us telling us they had a few options and that if we bought the car from them Brent (one of the CEO's) would eat the overage miles amount that we owed. We got there and bobs daughter came up to us saying how she remembered us and we told her we had a meeting with dan about our car apparently him calling and trying to take over our account isn't what he should be doing she went and told bob her dad and he came up to us asking if he knew he was in the person we had done business with. They made us feel VERY uncomfortable putting us in the middle of there issues, after all that dan comes and they pull up a car that was more expensive then if we were to just buy our car. We spent 4 hours sitting there with our 1 & 3 year old children and once again NOTHING was accomplished. They told us they would call us once they found what we were looking for. Never heard from them, we have contacted them and few times and today my husband called and left a message for dan. When he returned our call he ended up getting loud on the phone with my husband and being very unprofessional. My husband asked him for the number to corporate and he would not give it to him.
I WILL be contacting the better business bureau and there corporate office.